A Successful Strategy For Your Business
We design and deliver exceptional remote support for your business which helps you focus on your core business functions that require your time and attention.
Industries we service
TRANSPORTATION
CONSTRUCTION
GOVERNMENT
EDUCATION
Why SME?
MANAGEMENT
SME is based in New York and has profound understanding of the local and global start-up eco-system as well as vast operational experience to support your company’s growth.
TAILOR MADE SOLUTIONS
SME will assess your customer service volumes, protocols and complexity in order to set-up a team with appropriate experience, knowledge and skills for your service requirements.
24/7/365 SUPPORT
SME provides 24/7/365 scalable customer support from South Africa in any required time-zone, shared and dedicated teams and with native English-speaking support representatives.
EXPERIENCE
SME possess more than five years of experience in providing premium customer support for start-ups, e-commerce and SaaS companies around the globe from various industries and sizes.
SME PHILOSOPHY
You Need the Best Service.
At Sampson Management Enterprise we help our clients boost productivity and solve tech problems. Whether you are looking to expand your team with a Data Analyst, Virtual Assistant or a Graphic Designer, WE’VE GOT YOU.
We design and deliver exceptional remote support for your business which helps you focus on your core business functions that require your time and attention.
We offer our clients a basket of solutions tailored to their unique business needs and enable them to thrive.
Our business model allows us to provide a level of personal touch in all our customer relationships, so we’re not only seen as a service provider but as that reliable employee that you can delegate all your work.
WE ARE PART OF YOUR TEAM Our aim is to give our clients ease and comfort in the long-term value of outsourcing.
SME OFFERS
Consulting Services
Advisory and management consulting services
We know how running a business comes with many challenges. We provide support and guidance to assist with those business challenges that you might face. We facilitate relationships so you build industry specific networks and take your business to its next level.
US work visa application
We offer in-house assistance with U.S work visa to our US clients wanting to transfer South Africa talent (citizens).
SME EXPERTISE
Our outsourcing solutions.
Professional services
We know how important it is for your business to have specialized knowledge on niche areas of interest, such as law, engineering, project management and IT professional services. SAMPSON ME provides a team of specialists to meet your key business goals.
Virtual Assistance services
Today’s digital age allows us to provide our clients with an extended support team who are always available to attend to your day-to-day functions.
Customer Interaction services
SAMPSON ME understand how important your customers are to your business and success. We have customer interactive services that provide seamless customer experiences which ultimately improves customer satisfaction.
Compliance services
We are here to help you overcome all the red-tapes associated with compliance and assurance so that your business remains compliant at all times.
Procurement services
We understand how daunting it may be dealing with multiple suppliers and managing your own procurement process. At SAMPSON ME we provide our clients with effective solutions which includes contract negotiations, draft and manage SLAs, improve compliance, control spending and reduce costs.
Get ready to rocket your business ahead.
Hiring SME is one of the best decisions you can make when growing your company.
Focus on the big stuff
It’s hard to grow a business when you’re overwhelmed. Your new VA will take care of the little things so you can focus on the most critical tasks.
Move forward faster
You’ll be amazed how much more you can get done with the right assistant. It’s like having a productivity superpower.
Get your time back
However you want to spend your time, it’s yours. And right now it’s buried underneath a mountain of emails and menial tasks. Let’s change that.
Other outsourcing solutions.
IT support/ Helpdesk services
Digital transformation has been latest evolution of the 4IR. At SAMPSON ME we provide our clients with cutting-edge technology and tools that caters to all their technological challenges.
Human Resources services
SAMPSON ME helps you overcome the complexities of sourcing new talent and managing your existing human capital.
Research and Analytics services
SAMPSON ME knows how important it is for our client to access quality and verifiable data needed to make business decisions instantly. Our data and research capabilities provide you with insight and reliable data which mitigate
the risk of making poor business decision.
Marketing services
SAMPSON ME will help you get an in-depth understanding on who your consumers are, support you craft an effective marketing strategy and lead you from planning to implementation stage.
Accounting and bookkeeping services
SAMPSON ME offer strategic account for all company financials, including AFS, Statement of Incomes and Balance Sheet. We also prepare various source documents such as customer invoices, supplier invoices and bank statements a full set of management accounts on a regular monthly basis.
Benefits of outsourcing to Sampson ME’s delivery centre in Cape Town, South Africa.
- The strong pool of young and skilled English speaking workforce.
- Substantial cost savings and affordability.
- Sizable domestic and regional market opportunities.
- Solid foundation of contact centres and niche areas/ expertise.
- Strong government support.
- Enabling environment and sophisticated infrastructure.
- Strengthening ICT and digital capabilities(Tech-enabled).
Benefits Of Outsourcing
Why does outsourcing make business sense?
- Cost savings when you outsource to a low cost country like South Africa which offer world class quality service at an affordable price. Benefit from low labour cost and currency exchange rate between US dollar and SA rand.
- Save time and focus on your core business.
- Reduce risk of business and service interruption under crisis scenarios. Outsourcing assures business continuity.
- Provide staffing flexibility. Pay-as you-use model that doesn’t require long-term commitment. You book external resources for time you need them.
- Get exposure to a wider talent pool of specialist. Let expects handle it, who are familiar with solving the problem and offer quick turnaround time, which increase client satisfaction.
Our Team
DWAYNE SAMPSON
Our Founding Director; Mr Dwayne Sampson has been at the forefront leading the organization as it evolves and expand its operations offshore into South Africa. With less than a year operating a BPO in the US we identified an even bigger opportunity within the BPO industry in South Africa.
About Our Team
Our people-focused approach apply to how we deal with our clients, treat our staff and impact our community.
Vision
To be recognized as a preeminent world-class consultancy that offers customer relevant solutions that consistently meet their expectations, and in doing so provide seamless and exceptional remote support and unmatched savings.”
Mission
To create sustainable impact as an anchor between American corporations and the South African workforce. Contribute towards making equality a reality through creation of employment opportunities. OUR WHY is built on the social impact we seek to achieve through employment of youth and people with disabilities. Approximately 10% of our workforce will be
from the disabled community.
DWAYNE SAMPSON
President and Chief Executive Officer at Sampson Management Enterprise, Inc SAMPSON MANAGEMENT ENTERPRISE Baruch College New York City Metropolitan Area.
